Cancellation, Return and Refund

Cancellation, Return and Refund

Cancellation Return and Refund

Can I cancel after 24 hours of placing an order?+

1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.

2) We provide the refund for all such orders in the form of Store Credit only. This is redeemable on our Website within a stipulated period from time of issuance.

3) Please be apprised that it takes a maximum of 2 business days, post the receipt of your cancellation request, for us to cancel your order, and send you a notification via e-mail.

4) In case of refund, Utsav will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges.

Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?+

No worries. Such situations are often encountered when customers forget to :

1) Update their complete shipping details;

2) Update measurement attributes; or

3) Verify or give their consent if required on certain pending notifications within the requested time

As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we do not get a response in 15 days, we cancel the order and issue a Non-refundable Gift Card which the customers can use to place future orders with us. We share an update on the same via email as well.

Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.

However, if you wish to correct any aspect of shipping address or measurement post placing the order, please do get in touch with our Customer care base and we will assist you in the best possible manner.

Why a "24 Hour" deadline?+

As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases might have already passed through a couple of phases. In case a garment has to be customized, the process is already underway.Hence, we insist on a "24 hour" deadline.

Can I cancel my order in case I change my mind after ordering?+

Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing the order. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe. Please be apprised that Ready To Ship orders are not eligible for cancellations as they are dispatched within 24 hours of the receipt of order.

To proceed with the cancellation request, kindly get in touch with our Customer Care Team through 24X7 Live Chat or write to us at and we shall be more than happy to assist you in the best possible manner.

Do you accept returns if I do not like the product?+

We do believe in 100% Customer Satisfaction. We would always prefer to ensure that the products are up to our customer's expectations. If that is not the case, we will definitely accept the return and issue a 100% refund. However, in such cases return shipping charges have to be borne by the customer.

What is your Return Policy?+

We do believe in 100% Customer Satisfaction. In case of any defect or damage or any error from our side in the delivered item, we have an option for replacement or else we issue 100% amount back as store credit or refund basis the customer’s preference.

It is important to report the concern within 48 hours of delivery. You may raise a ticket though (give the helpdesk link to raise ticket) or inform us over Live Chat. Once done, we will issue a Return Authorization Reference along with the steps to be followed to ensure smooth closure of the resolution in the fastest possible manner.

I haven't received my refund yet. What should I do?+

We process the refund from our end within 24 hours of sending the confirmation mail to you. However the bank may take up to 10 working days to credit the amount in your account.

And how long will the refund process take?+

We initiate the refund from our end as soon as we send you a refund confirmation Email. However, the time it takes to reflect in your account is dependent on Banks and Local Laws. We've still attempted to estimate the time it might take to get your funds Within 10 Business Days.

Will I get a refund of the duty paid if I return the product?+

Custom Duty / Custom Charges are country specific charges and are charged as per the rules of the local Government. It is something which is beyond our control. Thus, refund of Custom Duty / Custom Charges will not be possible.