Time to dispatch varies from Item to Item. You may refer to the Order Confirmation Mail where in we have mentioned the time to ship against each item(s).
If opted for stitching services, additional 3 working days would be needed to ship the item(s).

Post shipment the courier takes around 4-6 business days to deliver the product at your doorstep.

To keep a track of your order, please follow the below steps:-

1. Log in with us through "ACCOUNT" option

2. Click on "My Account".

3. Go to "Orders" tab. Click on "View Details" to check the status of your order.

4. You will find the expected shipping date mentioned beside your ordered item(s)

We trigger an Order Confirmation mail as soon as an order is placed with us. Alternatively, you may also login to the My Account section and check the status of your order, which might take some time to get uploaded in your account.

An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.

Alternatively you may login to your My Account and check the status of the order placed by you.

In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

Yes, there might be a possibility but the same can only be committed post confirmation from our workshop. In such scenarios you need to let us know your required ‘delivery date’ and we shall get back to you with the best possible resolution. We do not charge any additional cost for such requests.

Incase any customization opted, the item will take additional 3 working days to get ready. Post shipment, it will take another 4-6 working days to get delivered to your doorstep.

We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :

a) Accept a Gift Card of equivalent value which you may use to purchase an alternate Ethnic Fashion Statement

b) Opt to receive a refund of your money.

Post dispatch normally an item takes somewhere around 4-6 days for delivery at the Customer's doorstep. Any possibility of expedition depends on the shipping address and our Courier partner's feasibility to do the same.

In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to let you know about the possibility plus the extra charges, if any.

An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still you have not received the Order Confirmation Mail, there might be some technical glitch. It happens in a very rare instance.

Alternatively you may login to your My Account and check the status of the order placed by you.

In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

In a very rare instance, payment status of an order may take a little longer to get reflected in our system. You can check the same again in another 15 minutes. It should get updated automatically.

In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

All our items are uniquely designed and processed in limited quantities. Hence, the possibility of a ‘Sold Out’ item getting re-available is very rare.

However, you do have an option of “NOTIFY ME” to avail against a sold out item wherein you will be notified by an auto-generated email in case the item is re-available in stock.

Please note that you will get the “NOTIFY ME” option in the sold out item page. In case you are already logged in to your Utsav My Account, you can click on the “Let me know when this product is back in stock” option.

Payment pending orders are anyways treated as a cancelled order from our end. We do not process orders whose status comes as Payment pending.

In case you still wish to cancel, please follow the below steps:-

1. Log in with your registered email ID

2. Go to "My Account"

3. Select the order you wish to cancel.

4. Click on CANCEL option on the order page.

Your order status will now reflect as Cancelled.

Once the order has been placed, no further items can be added to the same order. You will have to place a new order for the additional item(s).

We wish to let you know that we will not be able to remove the account details from our database for history and audit purposes. However, if you wish, you can connect to an agent and request us for unsubscribing your mail ID from all our mailers and we will do the needful.