This may happen due to the following reasons:-

I) Incorrect details of Credit Card

II) Credit Card declined from Credit Card Company/Bank

III) Crossed Excess Credit limit available on your Credit Card

IV) Credit Card Company doesn't allow Overseas transactions

V) Mismatch of Shipping & Billing address

For further assistance, please contact your respective bank.

If the problem still persist, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

This may happen due to the following reasons:-

I) Incorrect details of Credit Card

II) Credit Card declined from Credit Card Company/Bank

III) Crossed Excess Credit limit available on your Credit Card

IV) Credit Card Company doesn't allow Overseas transactions

V) Mismatch of Shipping & Billing address

For further assistance, please contact your respective bank.

If the problem still persist, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

Yes definitely. You can easily pay partially via store credit and the remaining balance by selecting the preferred mode of payment.

The price which you see on our website in any other currency other than USD is only for reference purpose and it keeps on fluctuating on a daily basis. However, the actual price is charged to you as per the rates (Foreign Exchange) applicable at the time of payment including the transaction charges (which includes inter-bank rates) and these rates are calculated by the Payment Gateways and not by Utsav.

It's due to this reason because of which the final amount on our website might vary than what you pay through the payment gateway.

Further, few banks also charge Inter-bank rates for overseas transactions and their respective relaxation limits may vary from country to country.

An authorization code is a six digit alphanumeric code which is generated after making a transaction.

You need to contact your Bank / Card provider for helping you with the Authorization Code specific to the transaction date and amount.

No, it is not compulsory to register with PayPal. You can use PayPal as a Guest User. Guest user is being used by credit/debit card holder who wants to use the PayPal gateway just as a service provider.

You need to log in to your PayPal A/C. Click on the ‘Overview’ option under ‘My Account’ to view the Notification of the money sent by us through PayPal ID. Select the ‘Accept Payment’ to get the refund back.

In case you still do not find the option, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

This message comes when there is an issue with the Network Connectivity. Request you to check with your service provider and it should get resolved.

A 3D Secure pin is a 2nd step authentication password required for visa verified or master card secure code. This password is provided by your authorized bank only.

In the Checkout page, under the Payment Options you would find an option to select Net Banking. We do accept Payment through Net Banking from any Indian Bank.

This may happen due to the following reasons:

I) Incorrect details of Credit Card

II) Credit Card declined from Credit Card Company/Bank

III) Crossed Excess Credit limit available on your Credit Card

IV) Credit Card Company doesn't allow Overseas transactions

V) Mismatch of Shipping & Billing address

For further assistance, please contact your respective bank.

If the problem still persist, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

This may happen due to the following reasons:-

I) Incorrect details of Credit Card

II) Credit Card declined from Credit Card Company/Bank

III) Crossed Excess Credit limit available on your Credit Card

IV) Credit Card Company doesn't allow Overseas transactions

V) Mismatch of Shipping & Billing address

For further assistance, please contact your respective bank.

If the problem still persist, please touch base with our Customer Care team and we shall be more than happy to assist you in the best possible manner.

We never charge any additional amount other than the order value. However, certain banks do charge for International transactions which is beyond our control. Kindly get in touch with your bank for further clarification.

International Transaction Fees:

Cross Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges

Local Taxes:

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.

This may happen due to the following reasons:-

I) Incorrect details of Credit / Debit Card
II) Card declined from Card Company/Bank
III) Crossed Excess Credit limit available on your Credit Card
IV) Card Company doesn't allow International/Overseas transactions
 V) Mismatch of Shipping & Billing address

In case none of the above reasons are applicable to you, we wish to inform you that, we have multiple options for payment on our website. In case of getting an error message, please try the alternate option on our site.  If the issue still persists you may touch base with our care team and we will be more than happy to help you.

We do accept payments via Pre-paid Gift card. It has to be a valid visa/master card issued by a bank with CVV and expiration date (as a regular card) and has to be eligible for International transactions.