Shipping and Delivery
Shipping and Delivery
Shipping and Delivery
How will I know when my order is shipped?+
Post shipment you will receive an auto generated email which would have the details of the item(s) which has(ve) been shipped along with the tracking information.
Alternatively, you may also find the tracking information updated in your "My Account" section.
My order is shipped, but I have not received the tracking details yet?+
As soon as an item is marked as shipped from our end, an Email with Tracking details / information automatically gets triggered.
In rare scenario, it might take upto 24 hours for the tracking details to reflect in the system.
How can I get the tracking information?+
Post shipment you will receive an auto generated email which would have the details of the item(s) which has(ve) been shipped along with the tracking information.
Alternatively, you may also find the tracking information updated in your "My Account" section.
Why am I unable to track my order?+
While the tracking number gets generated as soon as an item is marked shipped from our end, the Courier Website may take upto 2 hours to generate the details on their Website.
My order is shipped but it is not delivered yet?+
Post shipment normally an item takes around 4-6 working days to get delivered.
In rare instances you might experience delay because of clearance at the origin or the destination country.
We do proactively keep a track of such deviations and initiate a follow up with our Courier Partner to ensure the delivery at the earliest.
When & how can I change the shipping address?+
The shipping address can be changed till the time the order is not dispatched from our end. In order to request for a change, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Is it possible to change the Shipping Address post shipment?+
While we would have wished to, however, it will not be possible to accommodate the request for a Shipping Address change post shipment because of system limitations.
Can the delivery be rescheduled if I am unable to collect my order?+
Yes, the delivery may be rescheduled upto a limited duration but the same will depend on the feasibility at the Courier's end. You can directly touch base with your local Courier office to get the needful done.
I want a part of my order to be shipped in US and the other in India. Is it possible?+
Due to system limitation, we cannot ship items from one order to two different shipping addresses. If you need delivery at two locations, we request you to place two different orders.
I want to change the shipping address of the order as I am relocating to a different location.+
You can surely request for a change in Shipping Address till the item is not shipped from our end.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
I am relocating, can I change the shipping address?+
You can surely request for a change in Shipping Address till the item is not shipped from our end.
In case of any such requirement, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Will I get a call before delivery is attempted?+
Yes, it is possible in case you wish so. In order to ensure the same, you may touch base with our Customer Care Team.
You may also track the expected delivery date and time through the tracking details provided to you upon item dispatch.
Can I choose my preferred courier company?+
You may let us know about your preferred courier service before or after placing the order. Though it may or may not be a possibility but we shall attempt to fulfill your request.
However, you can be rest assured about your items as we always ensure to dispatch through renowned partners such as DHL, FedEx, GreenDot, Aramex, OCS and Overseas Logistics depending upon the respective agreement we have with each of them.